返金ポリシー

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To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@pipersshroomworks.store. Please note that returns will need to be sent to the following address: 11845 SE Fost Rd Portland, Oregon 97266
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@pipersshroomworks.store.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@pipersshroomworks.store.

Refunds & Returns Policy – Piper's Shroom Works

Piper's Shroom Works want you to love your order! If something goes wrong, Piper's Shroom Works will make it right.

How to Contact Us

📧 For support, please email us at orders@pipersshroomworks.store
Include your order number and, if applicable, clear photos of the issue.
Usual response time: within 48 hours.

Damaged, Defective, or Wrong Items

Please inspect your order upon delivery to assure order is correct.
If your item is defective, damaged, misprinted, contact us within 7 days of delivery, for store credit.
Once approved, Piper's Shroom Works will an issue a store credit for replacement purchase.

What Cannot Be Returned

⚠️ Because our products are made-to-order through Print On Demand

European Union — Right of Withdrawal

If you are located in the European Union, you have the right to withdraw from your purchase within 14 days of receiving your item, without giving any reason.

To exercise your right of withdrawal, contact us within 14 days of delivery at orders@pipersshroomworks.store with your order number and intent to return.

Refunds: Upon receipt and inspection of your returned item, we will issue a full refund to your original payment method within 14 days. We do not charge restocking fees for EU returns made within the withdrawal period.

Return shipping: Return shipping costs are the responsibility of the customer unless the item is defective, damaged, or incorrect.

Exceptions — items exempt from the right of withdrawal:

Custom or personalized items made to your specifications
Items that have been used, worn, or are not in their original condition

This policy applies to customers in the European Union only and is provided in accordance with EU Consumer Rights Directive 2011/83/EU.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase with order number.

To start a return, you can contact us at orders@pipersshroomworks.store. Please note that returns will need to be sent to the following address:

11845 SE Foster Rd Portland. Oregon 97266

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted or issued store credit.

You can always contact us for any return question at orders@pipersshroomworks.store.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Piper's Shroom Works also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, Piper's Shroom Works cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, then make a separate purchase for the new item.

European Union 14-day cooling-off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
Piper's Shroom Works will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since Piper's Shroom Works approved your return, please contact us at orders@pipersshroomworks.store.

Piper's Shroom Works cannot accept returns or exchanges for:

Buyer's remorse (changed mind)
Wrong size, color, or style ordered
An incorrect shipping address was entered at checkout
Sale items and gift cards

Other non-returnable items:

Perishable goods (food, flowers, plants)
Custom or personalized items
Personal care goods (beauty, hygiene products)
Hazardous materials, flammable liquids, or gases

Exchanges

Piper's Shroom Works do not process direct exchanges.
👉 If your request is approved, you may place a new order after receiving your refund or store credit.

Refunds

Piper's Shroom Works will notify you once your claim has been reviewed.
If a refund is requested, the shopper has two ways of receiving refunds, if the order did not process through the vendor. Your refund will go to original payment method within 10-21 business days. All based on your banking institution's policies.
If the order has been processed by the vendor, or/and you received the product. When you have the product(s) to return Send to the following address:

Send the product(s) to 11845 SE Foster Rd Portland, Oregon 97266-4048.
You will receive an email confirming of product(s) return received, has been processed with a store credit issued to your account.
All store credit is accessible through your Piper's Shroom Works account.
Please allow time for your bank or card company to process and post the refund.
If more than 15 business days have passed since approval, contact us at orders@pipersshroomworks.store

EU Customers (if applicable)

For orders shipped into the European Union, you have the right to cancel or return your order within 14 days of delivery. Items must be unused, with original tags and packaging. Email: orders@pipersshroomworks.store to start the process.